Articles in News

British Airways Invests in Aircraft, Lounge Upgrades

British Airways Invests in Aircraft, Lounge Upgrades

British Airways, a member of the oneworld Alliance, announced a major program to update its aircraft and lounges.
Starting in November, the airline will begin refurbishing 18 of its Boeing 777-200 aircraft.   The result will be all-new cabins, similar to those found in the airline’s new 777-300ER aircraft.
The upgrade will provide passengers with more comfortable seats that sport adjustable head rests in World Traveler, greater seat recline in World Traveler Plus, …

New Air Travel Rules Cover Fees, Lost Luggage, Bumping, Delays

New Air Travel Rules Cover Fees, Lost Luggage, Bumping, Delays

New Department of Transportation regulations covering fees, lost luggage, involuntary bumping, and tarmac delays go into effect tomorrow and are good news for the business traveler.   The rules were first announced in April.
Starting August 23, 2011, the rules require that airlines

Disclose all potential fees and charges (such as for checking bags, purchasing meals, cancelling or changing a flight, and upgrading a seat) on their Web sites.
Refund any baggage fees received …

United Continental To Invest $500 Million in Lie-Flat Seats, In-Flight Entertainment, and More Overhead Bin Space

United Continental To Invest $500 Million in Lie-Flat Seats, In-Flight Entertainment, and More Overhead Bin Space

At the Global Business Travel Association annual convention in Denver, United Continental Holdings announced plans to invest more than $500 million in onboard improvements to its aircraft.
The planned improvements include adding lie-flat seats to 62 long-haul aircraft, bringing the total number of aircraft with flat-bed seats in the fleet to 185, more than any other U.S. airline.   In addition, the company will continue its upgrades to its three-class Boeing 777 …

American Airlines Announces Record Jet Order with Airbus and Boeing

American Airlines Announces Record Jet Order with Airbus and Boeing

At a press conference in Dallas, American Airlines announced it will order 200 Boeing 737 aircraft and 260 Airbus A320 aircraft and will take delivery over the course of the next five years. The new aircraft will give American the industry’s newest and most fuel efficient fleet and will make American the first U.S. network carrier to put the Airbus A320neo family of aircraft into service. American will also be …

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

The numbers are in, and they aren’t pretty. The latest data from the American Consumer Satisfaction Index (ACSI) paint a bleak picture for the airline industry, which fell to dead last in consumer satisfaction among 47 ACSI industries. Delta Airlines, United Airlines, and US Airways ranked in the bottom three airlines, with Delta bringing up the rear.
Across the board, passengers complained about poor service and greater costs due to high …

Using American Express Platinum Benefits On the Road

Using American Express Platinum Benefits On the Road

Recently, American Express added multiple new benefits to the Platinum card including complimentary Global Entry membership, no foreign exchange fees, and a $200 credit for airline fees.   Members already enjoyed complimentary access to airline clubs operated by American Airlines, Delta, and US Airways as well as other benefits.
The added benefits make the Platinum card, in my opinion, a necessary part of every business traveler’s wallet.   On a recent business trip …

New American Express Benefits Save Business Travelers Time and Money

New American Express Benefits Save Business Travelers Time and Money

Rare is the credit or charge card benefit that has a direct impact on the bottom line.   However American Express has added multiple new benefits to its consumer and small business Platinum Card as well as to its Centurion Card that are fairly significant in scope.
As of March 27 of this year, American Express eliminated the 2.7% foreign currency transaction fee on purchases made outside the U.S.   Savings on a …