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Articles by Ben Rossi

FlightTrack Pro App for iPad – Review

FlightTrack Pro App for iPad – Review

FlightTrack Pro, a flight tracking app by Mobiata, offers many useful features that push it to the front rank of flight tracking and reservation apps. However there are still some problems that need to be worked out before the app realizes its full capability.
The basic element of FlightTrack Pro’s interface, which it shares with the regular FlightTrack app, is a gorgeous zoomable world map that not only displays flight routes …

Pet Peeve Survey: Many Hotels Fail to Deliver Quiet Rooms and Working Internet

Pet Peeve Survey: Many Hotels Fail to Deliver Quiet Rooms and Working Internet

Staying in a hotel is a fact of life for our readers, most of whom travel on business and expect to be able to get a good night’s sleep, check e-mail, and do work at their hotels. Based on a survey of our readers conducted over the past few months, it appears that hotels in general get decidedly low marks in these basic areas.
We compiled a list of 18 popular …

Westin Chicago Northwest – Hotel Review

Westin Chicago Northwest – Hotel Review

About 20 minutes from O’Hare Airport and 40 minutes from downtown Chicago, the Westin Chicago Northwest is located near the affluent village of Itasca, very close to I-90 as well as the Itasca Metra stop. Given a meeting nearby, as well as its relative proximity to O’Hare, I opted to stay there recently.
Built in the 1970s, the hotel boasts a huge atrium lobby with greenhouse-style roof that bathes the lobby …

Aircell Rebrands as Gogo and Launches Free In-Flight Portal

Aircell Rebrands as Gogo and Launches Free In-Flight Portal

This year marked the fiftieth anniversary of the in-flight movie, first introduced on regularly scheduled TWA flights in 1961 using 16 mm projectors. Yesterday, in-flight Wi-Fi provider Gogo unveiled its new multimedia platform, which portends the next generation of in-flight entertainment systems.
To mark its evolution from an internet provider to an in-flight entertainment brand, the company has officially changed its name to Gogo. It will continue to use its former …

Study: Consumers Happier with Hotels and Restaurants This Year

Study: Consumers Happier with Hotels and Restaurants This Year

While consumer satisfaction with airlines keeps dropping, this month’s numbers from the American Consumer Satisfaction Index tell a very different story for hotels and restaurants.
Overall guest satisfaction with hotels rose 2.7% this year, driven by lower prices and more perks that, according to the ACSI, have “enhanced customers’ views of value for money.” Upscale brands dominated the top of the list as usual, but the aggregate of smaller brands, including …

Hipmunk Flight Search iPad App – Review

Hipmunk Flight Search iPad App – Review

Building on the success of its iPhone app, Hipmunk, a travel search site, has come out with a version 1.1 universal app optimized for iPad, and the results are fairly impressive. A few bugs and limitations notwithstanding, Hipmunk is one of the better booking apps available.
As with its previous Web and mobile app incarnations, Hipmunk app’s interface and display are its strongest selling points. Tap in your destination and travel …

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

Consumer Satisfaction with Airlines in a Tail Spin – Delta, United, and US Airways “Most Hated”

The numbers are in, and they aren’t pretty. The latest data from the American Consumer Satisfaction Index (ACSI) paint a bleak picture for the airline industry, which fell to dead last in consumer satisfaction among 47 ACSI industries. Delta Airlines, United Airlines, and US Airways ranked in the bottom three airlines, with Delta bringing up the rear.
Across the board, passengers complained about poor service and greater costs due to high …